Ever thought there must be a way to report something, get help, or “get there quicker” – if you only had the right link?
We’ve collected arguably the most important and hard to find links to take you directly to useful resources on the web.
Timesaving Links to Help, Support, and important info
Bing
Description | Large Description | |
|---|---|---|
| Bing Bizbot | a virtual employee for your business that can answer most of your customers’ questions on your behalf and helps efficiently manage customer communication. | |
| Bing Bulk Upload Template | Spreadsheet for bulk uploading listings to bing places | |
| Bing Places Support | Available in selected countries | |
| Bing Places Troubleshooter | ||
| Bing Report Issue | report copyright violations, child sexual exploitation, malicious pages, disclosed private info, etc |
Documentation
Bing
Description | Large Description | |
|---|---|---|
| Bing Places for business doco | Introduction to Bing Places, guidelines, help for business owners & agencies |
Google
Description | Large Description | |
|---|---|---|
| Google guide – How to build Location Pages | With Local Business structured data, you can tell Google about your business hours, different departments within a business, reviews for your business, and more. | |
| Google My Business Announcements | Product announcements and updates from Google | |
| Google My Business Feedback Program | ||
| Google My Business Quality Guidelines | ||
| Holidays On Google My Business | What days will Google display the public holidays may effect these hours message? | |
| Manage or Restore your Brand Account | Manage or restore your brand accounts | |
| Report incorrect driving directions to your business | f driving directions to your business in Google Maps are incorrect, let Google know. | |
| Search Engine Optimization (SEO) Starter Guide | ||
| Shape the Future of Google | ||
| Structured Data Helper |
Other Important
Description | Large Description | |
|---|---|---|
| Key Elements of the Spam Act | Keep your customers happy and stay legal (in Australia). Understand what SPAM really is and how easy it is to comply. | |
| Online reviews – a guide for business & review platforms | ||
| Quickest ramp-up on Regex (PDF) |
Facebook
Description | Large Description | |
|---|---|---|
| Check if your Facebook Ad has too much text | If the proportion of text to image is too high, your ad may not reach its full audience. | |
| Check if your FB Page has any violations | add /quality/ to the end of your page name | |
| Facebook Restricted (suspended) Ad Account Appeal | If your ad account was disabled, request a review if you believe it shouldn’t be | |
| Learn about Facebook | Facebook's academy to help guide you through the basics, with an emphasis on skilling up for advertising | |
| Merge two Facebook Pages | You can only request a merge if you're an admin for both Pages. The Pages you merge must represent the same thing and have similar names. If you try to merge Pages that aren't similar, the Pages may be permanently unpublished. | |
| Report duplicate page for copyright / trademark violation | ||
| Track the status of your appeals | Facebook Support Centre |
Google Adwords
Description | Large Description | |
|---|---|---|
| Change Timezone |
Google My Business Support
Description | Large Description | |
|---|---|---|
| Agency Support | Questions for an Agency Account including multiple questions regarding multiple accounts | |
| API Support | Flagging photos is probably quicker. Use if flagging fails. | |
| Beta Products Issues Support (eg Google Assistant) | ||
| Bulk Verification team assistance | Having problems with bulk verification? Contact the Bulk Verification team | |
| Business Redressal Form Template | Template spreadsheet for bulk reporting - gather information required for Google to review your report | |
| Community Help Forum | The Google My Business Forum is a peer, volunteer supported forum. Product Experts (also volunteers) can assist. We have the ability to escalate issues and cases to Google, and advocate on your behalf. | |
| General issue with your GMB listing | suspension / verification / editing / other | |
| Opt Out of Online Orders | Do not use this form for requests related to Order URLs on your Business Profile. How to update your Order URLs. | |
| Reinstatement Request for suspended listings (Step 1) | If your listing has been suspended, this is the first form to use to request it be reinstated. | Generally speaking, expect it to take between 2-3 weeks before any action is taken.
|
| Reinstatement Request for suspended listings (Step 2) | If your listing has been suspended, it complies with the guidelines, and you have already requested reinstatement. | |
| Request Google Posts for your listing | If your listing is not an accommodation type category, then use this form to request the feature be turned on. | |
| Support on Social | Google My Business on Twitter (@googlemybiz) | |
| Support on Social | Google My Business on Facebook (@GoogleMyBusiness) |
Local Business Listings
Description | Large Description | |
|---|---|---|
| Apple Maps Connect | Add or edit your business information displayed on Apple Maps | |
| Bing Places | Add or improve your Bing business listing as a verified representative | |
| Google My Business |
Report Google My Business policy violations
Description | Large Description | |
|---|---|---|
| Business Redressal Complaint Form | Report misleading information or fraudulent activity on Google Maps related to the name, phone number, or URL of a business | |
| Report dangerous activities, hate speech, harassment, or illegal activities in a business listing | ||
| Report inappropriate business reviews | flagging reviews is probably faster for obvious violations of the guidelines. Only takes one review at a time. | |
| Report inappropriate GMB business listings | ||
| Report Inappropriate Photos | ||
| Report sexually explicit material in a business listing | ||
| Report solicitation of confidential information in a business site | ||
| Third party policy: Report a violation | A “Third party (3P)” is an agency that manages business information on Google My Business for a business they don’t own, such as a digital marketing agency. |
Reporting Google Policy Violations
Description | Large Description | |
|---|---|---|
| Copyright Infrigement (DMCA) | Report alleged infringements of the Digital Millennium Copyright Act | |
| Infected Site | ||
| Malware | report a site that you suspect contains malicious software | |
| Paid Links | This page is selling or buying links. | |
| Phishing | If you believe you've encountered a page designed to look like another page in an attempt to steal users' personal information, please complete the form below to report the page to the Google Safe Browsing team. | |
| Remove Content from Google, many products | ||
| Removing personal info from Google | ||
| Rich Snippets Spam | ||
| Webspam | Web spam pages & sites try to get better placement in Google's search results by using various tricks such as hidden text, doorway pages, cloaking, or sneaky redirects. |
Tools & ways to make life easier
Description | Large Description | |
|---|---|---|
| Find yourGoogle My Business listing CID | ||
| Opt out from certain Google properties | ||
| PlaceID finder | ||
| Structured Data Helper |