Alumni
Google My Business help by a Product Expert
Margaret Ornsby is a Google My Business Product Expert alumni and has helped hundreds of businesses around the world with managing their listings. She has years of experience in local search – researching, testing and collaborating with other experts to get the best for businesses like yours.
Margaret works with businesses of all sizes – single operator & startups, multi-location chains, and even businesses spanning the globe.
If you’re having trouble with suspensions, verification, maps spam, duplicates, spurious edits, Google goofs, or anything else, Margaret can help.
Your Google My Business listing has never been more important.
Want a hand with it?
Your Google My Business listing is your new “home page”
Google My Business (formerly Google Places) is one of the best ways for customers to find your business. Whether you’re a shopfront or provide services at your customer’s locations, Google My Business can be a significant source of new customers.
- Reach customers in your areas
- Show what people most want to know about your business at a glance
- Ensure Google gives accurate information
- Help Google show your business for the widest range of searches
A recent study showed for every 1 person who visits your website, 69 look at the information provided by Google.
How do I get a Google My Business page?
Google My Business is one of the fastest and easiest ways to get your business online and attract customers.
Either claim a pre-existing listing or make one for your new business.
Google My Business listings are for shopfronts or for businesses who provide services at their customer’s premises.
You don’t need to have a website – Google can provide you with one. You don’t even need to be open just yet – you can start getting customers up to 90 days in advance.
Once you have claimed your listing, you can give convenient links to customers to leave you reviews.
We can help you both claim and optimise your Google My Business listing for maximum performance.
Want to do Google My Business yourself?
Step 1
Create or Claim your listing
Go to the Google My Business dashboard or Google Maps and search for your business. If it shows, then select “manage this listing”. If it’s not there, follow the prompts to create a new listing.
Step 2
Complete the business information
Fill out the business contact information in particular, and other information as relevant.
Step 3
Create a mobile-friendly Google Website
Google provides an easy tool to create a website which will show online even before your listing is verified. Even if you have your own website already, this is an opportunity not to be missed.
Contact Google My Business Support
Google no longer provides phone support where you can call in. The preference is to do most support online, with Google’s Support team deciding whether they’ll call you.
Updated: June 2020
This list has been updated with one notable change – Google has consolidated many different support links into one general form.
Description | Large Description | |
|---|---|---|
| Agency Support | Questions for an Agency Account including multiple questions regarding multiple accounts | |
| API Support | Flagging photos is probably quicker. Use if flagging fails. | |
| Beta Products Issues Support (eg Google Assistant) | ||
| Bulk Verification team assistance | Having problems with bulk verification? Contact the Bulk Verification team | |
| Business Redressal Form Template | Template spreadsheet for bulk reporting - gather information required for Google to review your report | |
| Community Help Forum | The Google My Business Forum is a peer, volunteer supported forum. Product Experts (also volunteers) can assist. We have the ability to escalate issues and cases to Google, and advocate on your behalf. | |
| General issue with your GMB listing | suspension / verification / editing / other | |
| Opt Out of Online Orders | Do not use this form for requests related to Order URLs on your Business Profile. How to update your Order URLs. | |
| Reinstatement Request for suspended listings (Step 1) | If your listing has been suspended, this is the first form to use to request it be reinstated. | Generally speaking, expect it to take between 2-3 weeks before any action is taken.
|
| Reinstatement Request for suspended listings (Step 2) | If your listing has been suspended, it complies with the guidelines, and you have already requested reinstatement. | |
| Request Google Posts for your listing | If your listing is not an accommodation type category, then use this form to request the feature be turned on. | |
| Support on Social | Google My Business on Twitter (@googlemybiz) | |
| Support on Social | Google My Business on Facebook (@GoogleMyBusiness) |