In mid December, Google quietly rolled out an upgrade to the customer reviews filtering algorithm. It was intended to take out a lot of review spamming that has been going […]
Google extends Review Notifications
During the 3rd week of June, 2017, Google quietly extended the review notifications for listings from just the primary owner, to any user on the listing with review notifications enabled. […]
If even God can’t get it right…
Customer reviews – they make some go weak at the knees. The knee-knocking usually comes from two schools of thought: Thinking it’s too hard. Done right, it becomes part of […]
Customer Reviews disappearing? You’re not alone…
UPDATES: Late 2019 – a Local Guide reported having lost many reviews and contributions to businesses due to their individual data retention settings. This indicates businesses lost the reviews and […]
New Review Filters for Google Maps
Update: May 2017 When the review filters first came out, they were in whole numbers – 4.0, 3.0, etc. In May 2017, Google introduced half-star increments.note: Images in this article […]
Are Anonymous Online Reviewers in Danger?
Update: In mid 2018, Google removed tens if not hundreds of thousands of anonymous reviews from listings. These were largely been from Google reviewers whose accounts had been deleted or […]
How some (bad) businesses angle for good reviews
Consumer reviews are important for your local business, but you can take it too far. This 4 min vid shows how some companies have taken reviews too seriously, and gone […]
Customer reviews under review
As local businesses become more aware of how important reviews are for the future of their business, sites like Yelp, Google, TrueLocal and womo become a key part of their […]
Get ready for Zagat, Melbourne
Never heard of Zagat? Don’t sweat, it is relatively new to Australia. So new in fact, the first ever voting period for Sydney restaurants and Sydney attractions only launched on […]