Up until now, Google has made it harder than needed to for businesses to give customers a link to write reviews to a Google My Business listing. While you have invited customers to leave reviews, getting them to the right spot has not been an easy process. Google's Answer - Create a link for
Is Google helping drive customers AWAY from your business? First time I've seen "People also search for" in this spot. Not a fan of the placement. Perhaps if a business has a rating of 1 after so many reviews Google is trying to make it even more obvious you should consider a different business.
Messaging in Google My Business = #Fail Google is throwing a lot of effort at the GMB product, adding new features and making the knowledge panel the source of info customers need. In November of 2016, Google piloted a feature called Google Messaging. Then in June rolled this out further but
"A big ball of wibbly wobbly, timey wimey stuff" - Dr Who (tenth) If you have had a local business for a while, you may remember the days of Google Places and Google Business descriptions. Even if you haven't, this "new and improved" version of business descriptions is worth getting to
Google Announces Menu Items Link on Google My Business Dashboard UPDATE: Google has now rolled out this feature to services businesses. Think dentist, marketing agency, lawyer, nutritionist, and even a singing teacher! Depending on your category of business, the link will say either "menu" or
Google has done it again with the new Question & answers feature. They've launched a new beaut feature with lots of optimism - and seemingly much naïveté.The Q&A feature was launched a few weeks ago. You could say it "sort-of" fills a gap left when the business description was removed. But